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Continue ShoppingAt Stein + Adding Pharmacy, we are committed to providing quality pharmaceutical and healthcare products. Due to the sensitive nature of medicines and healthcare items, our return and refund process is governed by safety regulations and product handling standards.
By purchasing from our website or store, you agree to the terms outlined in this Refund & Return Policy.
1. Eligibility for Returns
Returns may only be accepted under the following conditions:Â
- The wrong product was supplied
- The product arrived damaged or defective
- The product is expired upon delivery
- The order delivered does not match the confirmed order
To qualify for a return:
- The item must remain unopened, unused, and in its original packaging
- Proof of purchase or order confirmation must be provided
- The return request must be submitted within 48 hours of delivery or collection
2. Non-Returnable Items
For health and safety reasons, the following items are generally not eligible for return or refund:
- Opened medicines or pharmaceutical products
- Prescription medication once dispensed
- Perishable healthcare products
- Personal care items
- Products damaged due to misuse or improper storage after delivery
- Products purchased during clearance or promotional sales unless defective
Stein + Adding Pharmacy reserves the right to refuse returns that do not meet health and safety requirements.
3. Refund Process
Once a return request is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved:
- Refunds may be processed through the original payment method where applicable
- Alternative compensation such as product replacement or store credit may be offered
- Processing times may vary depending on the payment provider or bank
Shipping or delivery charges may not be refundable unless the error was caused by Stein + Adding Pharmacy.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us immediately.
Customers may be asked to provide:
- Order number
- Proof of purchase
- Photos of the product and packaging
- Description of the issue
We may offer:
Product replacement
Partial refund
Full refund where applicable.
5. Prescription Medication Policy
Prescription medications are subject to strict pharmaceutical regulations.
Once prescription medicine has been dispensed or delivered, it may not be returned or refunded unless:
- The incorrect medication was supplied
- The product is defective or expired
- Required by applicable law
6. Cancellation of Orders
Orders may only be cancelled before they are processed or dispatched.
Once an order has been prepared, packed, or dispatched for delivery, cancellation may no longer be possible.
Stein + Adding Pharmacy reserves the right to cancel orders due to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
- Incomplete customer information
In such cases, eligible refunds will be processed accordingly.
7. Limitation of Liability
Stein + Adding Pharmacy shall not be responsible for:
- Delays caused by third-party courier services
- Damage resulting from improper handling after delivery
- Allergic reactions or misuse of products
- Incorrect information submitted by customers
Customers are encouraged to carefully review product details and consult healthcare professionals where necessary.
8. Changes to This Policy
We reserve the right to modify or update this Refund & Return Policy at any time.
Changes become effective immediately upon publication on the website.
9. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us at steinadding@gmail.com.